Question 1

Do you have a catalog?

Accepted Answer

We are a garment factory that can produce clothing based on your own design, specifications, and brand name.

We do not have a catalog of our products because we do not keep any inventory or stock of ready-made garments. We only make custom orders that are tailored to each client's needs and preferences.

We also do not show or sell any products that we have made for our clients, as we respect their privacy and intellectual property rights. We treat each client's design as confidential and exclusive.

Question 2

How much will it cost to custom produce?

Accepted Answer

We produce custom-made products that are unique and exclusive to each client.

Price depends on fabric, details on the style, sizing, trim, order quantities and hand-work involved.

To get a quote, you need to provide us with your design sketches, photos, samples, or specifications. We will then quote you a price per unit, a minimum order quantity, a lead time, and other details.

Question 3

What are your minimum order quantities?

Accepted Answer

Our general minimum starts from 200 pieces per style per color with four size variations included. We understand sometimes you want to test the market. If your order is under our MOQ, we can handle it as a sample order with surcharge. 
 
Bridal and evening gowns are made at our special department, minimum order is 1 piece.

Question 4

How do we start our collaboration?

Accepted Answer

Every client is unique and we custom produce every order.

We provide bespoke service by following these steps:

1) We communicate with our customers to understand their needs and expectations, and we discuss how best to put together a production in the most efficient way for them. Based on information provided, we'll give a quotation with the estimated price, lead time, delivery terms, etc.

2) We receive the design sketches or samples from our customers, and we create a prototype for their approval. We make samples to verify everything is what our customers want. Samples are usually made in different stages of product development.

3) Customers send us feedback for improvements or approve samples for production. Samples are repeated as needed until they are approved for production.

4) We start the mass production process after receiving the confirmation from our customers, and we monitor the quality and progress of the production.

5) We pack and ship the products to our customers after passing the final inspection and testing. We quality control 100% of every order. Our customers are welcomed to send an inspector to check all goods before we ship.

6) We notify our customers to organize a pick-up once goods are ready.

Question 5

Will you allow other companies to use my designs or styles?

Accepted Answer

No we won’t share any of your work with any of our clients, which is why we don't show a portfolio section on our page. We respect the privacy of each of our customer, and understand confidentiality is the key to our long and prosperous relationships with clients.

Question 6

Can you design a collection for me?

Accepted Answer

We are a garment factory that specializes in producing clothing according to your design, specifications, and brand name. We’re an expert in garment manufacturing, which is not the same skill set as a designer. We will execute the design and transform it from design to actual garments.

Question 7

Are you able to source materials and trim?

Accepted Answer

Yes we offer this service to our customers. From sourcing fabric, to custom printed fabric, to trims to packaging, everthing can be tailored for your label. Just ask.
 
Development charges (mold fee, set up charges, dye fees) and minimum applies.

Question 8

Can I get samples to check everything before I order?

Accepted Answer

Yes of course, we always send samples for approval before production to ensure product developed is what you want. All samples are charged, excluding shipping.

Question 9

I don't have spec sheets but I have physical samples I would like to modify for my line. Can you help?

Accepted Answer

Yes, we understand not everyone who owns a clothing store has studied fashion, so instead of submitting a detailed design brief, we are able to easily work with samples that need only be replicated to reproduce a collection. If the samples need modification, then we will require a spec sheet with detailed measurements. You can focus on designing and we will do the production.

Question 10

Can we provide our own fabric or trims for my production?

Accepted Answer

Yes we course, just let us know what materials you will be sending us and we can exclude that from our quote.

Question 11

Can you create the garment pattern for me?

Accepted Answer

Our pattern service is USD200 per style or sizing, and including grading for your style - for our internal use only - refundable as credit to an order meeting our minimums placed within 4 months of the same style developed.

The garment pattern is the blueprint of the clothing design. It is a set of instructions that tells how to cut, sew, and finish the fabric into a wearable garment. The garment pattern is very important because it affects the fit, style, appearance, and quality of the clothing. A good garment pattern can make the clothing look flattering, comfortable, and durable. A bad garment pattern can make the clothing look sloppy, uncomfortable, and defective.

Our expertise in garment pattern making is one of our selling points. We have a team of experienced and skilled pattern makers who can create and modify patterns according to your design specifications and requirements. We use advanced software and equipment to ensure the accuracy and efficiency of our patterns. We also test and adjust our patterns before production to ensure the best results.

We are confident that our expertise in garment pattern making can help you create unique and high-quality clothing that will satisfy your customers and boost your sales.

Question 12

How do you ensure quality?

Accepted Answer

We take pride and care in every garment production run we do. We have a strict quality control system that covers every stage of the production process. Orders are handled by our well experienced and skillful staff who are trained to follow the best practices and standards in the industry. Products go through vigorous controls to ensure the highest quality. We use advanced machines and equipment that are regularly inspected and maintained. The following are examples of the quality control we perform on every order.

1. All fabric is inspected before cutting, any flaws are marked and if number of flaws exceed our standard grade it is returned for a redo.

2. Our pattern and cutting system are computerized and a coding system ensures the correct styles are cut.

3. The manager of each production line oversees an entire garment through from start to finish, therefore any flaws are quickly identified.

4. Our sewing managers and QC team will conduct random spot checks throughout the order cycle. For intricate styles, all pieces go through inline control before the remaining production process continues.

5. Our QC team will measure and check 100% for flaws.

6. The head of QC will conduct AQL 2.5 control to the packed and ready to ship products in boxes to ensure quality standards are met.

Clients can also arrange external inspector to check their order at the factory.

Question 13

Do you organize packing and shipping?

Accepted Answer

As part of our service, we pack and box each order for shipping. However, we kindly ask you to arrange a pick-up by a courier or a cargo company for airfreight or vessel shipment. This way, you can choose the best and most convenient option for your delivery and custom clearance needs.

We recommend using a courier for orders under 2000pcs/ 25boxes, as the price is usually between USD9-13/kg depending on the destination, and you can get a door-to-door delivery and custom clearance service. For orders over 2000pcs, we suggest using airfreight or sea freight from a cargo forwarder. Air freight typically costs USD5-8/kg and sea freight is charged per CBM.

Please contact your freight forwarder for the final price of the shipping cost, as it may vary based on different factors such as the weight, volume, distance, and mode of transport of your goods.

We will work with your freight forwarder and ship your order accordingly.

Question 14

How can I schedule a meeting?

Accepted Answer

First we need you to provide your design brief via email, which we will then assess whether we can make your styles, and if so, we will provide you with a quote. If this quote is workable for you, then we can look towards scheduling a physical meeting at our factory or Hong Kong office (although we can easily work online via email without a physical appointment). It is very easy these days to work via email, and have samples and orders shipped to you, in fact, this is a very common way of working with our clients. Working over long distance is not a barrier to us. We are always online and know just how fast fashion works.

Question 15

What are your payment terms?

Accepted Answer

We start the development and sampling process after receiving full payment.

We start production once a deposit has been made and will invoice the balance to be paid prior to shipping once production is finished. We ship upon clearance of the final payment.

Question 16

What payment methods do you accept?

Accepted Answer

We only accept bank transfers as our payment method. This allows for a secure and easy transaction process.

turning designs into beautiful garments

LICO (Macau) Limited

custom apparel production for private labels

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